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23 Employees Confess Their Most Unbelievable Retail Horror Stories

It should be a cardinal rule of humanity that every person must work at least one year in retail or customer service. That way, everyone will know the horror, the sadness, the fury, the true desperation in dealing with disgruntled customers, getting yelled at for no reason, and my favorite — literally cleaning up people’s sh*t. But like, why did you poop in the fitting room. WHY?!

Maybe that group of teenage girls left a tornado in the dressing room even Helen Hunt would run from. Or maybe an elderly woman blames you (an innocent employee who makes a whopping $9 dollars an hour) for ruining Christmas. Sorry b*tch, not my problem that we ran out of PS4s.

Entitled people are the worst kind of people — and it just so happens that when working retail, you deal with entitled mofos 90% of the time. So when dealing with an angry customer, just nod and smile and remember that they are probably dead inside and will live out the rest of their days in a sad (and entitled) hell.

These 23 employees confess some of the bat-sh*t crazy things that have happened to them on the job:


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Written by Laura McNairy

Laura is a freelance writer for TFLN. She likes to write about what she knows best — dating, sex, and being awkward, but usually in the opposite order. She is the Assistant Editor and videographer for Peach Fuzz, a sex-positive nudie magazine in ATX.